Privacy Policy

Last Updated: June 2026

Tesserac UXD (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information with transparency and care.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal information when you visit our website at https://tesserac-uxd.com.

By using this website, you agree to the practices described in this Privacy Policy.

Information We Collect

Information You Provide Voluntarily

We may collect personal information that you voluntarily provide through our website, including:

  • Name
  • Email address
  • Company or organization name
  • Phone number
  • Information submitted through contact forms
  • Newsletter subscription details
  • Information provided when registering for events, webinars, workshops, or community initiatives

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Referring website
  • Date and time of visits
  • Website usage and interaction data

This information helps us understand how visitors use our website and improve the user experience.

How We Use Your Information

We may use your information to:

  • Respond to inquiries and requests
  • Provide information about our services
  • Deliver newsletters and updates you have requested
  • Improve website performance and usability
  • Analyze website traffic and visitor behavior
  • Communicate about events, workshops, resources, or community initiatives
  • Maintain website security
  • Meet legal and regulatory obligations
  • Conduct research, interviews, surveys, and usability studies
  • Facilitate educational, mentorship, and community programs
  • Improve accessibility, inclusivity, and user experience outcomes
  • Develop educational resources, articles, workshops, and thought leadership content

We will only use your personal information for purposes that are reasonable and consistent with the purpose for which it was collected.

Research & Discovery Activities

As part of our user experience (UX), accessibility, and digital strategy services, Tesserac UXD may conduct research activities including interviews, surveys, workshops, usability testing sessions, audits, and other forms of feedback collection.

Participation in these activities is voluntary.

Information collected during research activities may include:

  • Contact information
  • Professional background information
  • Survey responses
  • Interview notes
  • Session recordings (with consent)
  • Website or product feedback
  • Accessibility experiences and observations

Research data is used to:

  • Improve products, services, and digital experiences
  • Support client projects
  • Identify usability and accessibility opportunities
  • Develop educational resources and thought leadership content

Where research findings are shared publicly, personal information will be removed or anonymized unless explicit permission has been provided.

Community, Mentorship & Educational Programs

Tesserac UXD may offer educational resources, mentorship opportunities, workshops, discussion groups, networking events, newsletters, webinars, or community initiatives.

If you participate in these programs, we may collect information such as:

  • Name
  • Email address
  • Professional interests
  • Career goals
  • Event registration details
  • Participation history
  • Feedback and survey responses

This information may be used to:

  • Facilitate participation in programs and events
  • Communicate relevant opportunities and resources
  • Improve educational and community offerings
  • Measure program effectiveness and impact
  • Foster safe and inclusive participation

Participation in community and mentorship activities is voluntary.

Any information shared within community spaces should be considered visible to other participants unless otherwise stated. We encourage respectful and professional engagement in all community environments.

Tesserac UXD is committed to creating inclusive, welcoming, and supportive spaces for individuals seeking guidance, professional development, and community connection.

Contact Forms

If you submit information through a contact form on our website, we use that information solely to respond to your inquiry or provide requested services and information.

We do not sell, rent, or trade personal information submitted through contact forms.

Email Communications

If you choose to subscribe to our newsletter or other communications, we may use your email address to send updates, resources, announcements, and information about our services.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Live Chat

We use tawk.to to provide live chat on our website. If you use the chat widget, we may collect the information you provide, such as your name, email address, and message, along with technical details such as your IP address, device/browser information, page visited, and chat time.

We use this information to respond to inquiries, manage follow-ups, and improve our website experience. Chat messages may be stored in tawk.to and accessed by authorized members of our team.

Please do not submit sensitive personal information through live chat.

Cookies

Our website uses cookies and similar technologies to improve your experience and understand how visitors use our website. Our live chat provider, tawk.to, may use cookies or similar technologies to operate the chat widget and manage chat sessions.

Cookies may be used to:

  • Remember user preferences
  • Improve website functionality
  • Analyze website performance
  • Support security features

You can configure your browser to refuse cookies or notify you when cookies are being used. Please note that some website functionality may be affected if cookies are disabled.

WordPress Cookies

If you leave comments on our site, you may choose to save your name, email address, and website in cookies. These cookies are for your convenience and typically remain for one year.

If you visit a login page, a temporary cookie may be set to determine whether your browser accepts cookies.

Additional cookies may be used for login sessions, display preferences, and content management functionality.

Analytics

We use analytics tools to better understand how visitors interact with our website.

Analytics information may include:

  • Pages viewed
  • Time spent on pages
  • Device and browser information
  • General geographic region
  • Traffic sources

Analytics data is aggregated and used to improve our website, content, and services.

Embedded Content from Other Websites

Pages and articles on this website may include embedded content such as videos, images, social media posts, or other media.

Embedded content behaves in the same manner as if you visited the originating website directly.

These third-party websites may:

  • Collect data about you
  • Use cookies
  • Employ additional tracking technologies
  • Monitor your interaction with embedded content

We encourage you to review the privacy policies of those third-party services.

Third-Party Services

We may use trusted third-party providers to help operate our website and services. These providers may process information on our behalf.

Examples may include:

  • Website hosting providers
  • Analytics services
  • Email marketing platforms
  • Scheduling tools
  • Video hosting platforms
  • Spam protection services

These providers are only given access to information necessary to perform their services and are expected to protect your information appropriately.

Comments

When visitors leave comments on the website, we collect the information shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.

An anonymized hash generated from your email address may be provided to the Gravatar service to determine whether you are using it. The Gravatar Privacy Policy is available at https://automattic.com/privacy/.

Once approved, your profile picture may be publicly visible alongside your comment.

Media

If you upload images to the website, we recommend removing embedded location data (EXIF GPS information) before uploading.

Visitors may be able to download and extract location data from publicly accessible images.

Information Sharing

We do not sell, rent, or trade your personal information.

We may disclose information when:

  • Required by law
  • Necessary to protect legal rights
  • Required to investigate fraud, abuse, or security concerns
  • Working with trusted service providers who assist in operating our business

Data Retention

We retain personal information only as long as reasonably necessary to fulfill the purposes for which it was collected or to meet legal, regulatory, or business requirements.

Comments and their metadata may be retained indefinitely to facilitate ongoing discussions and moderation.

Where user accounts exist, profile information is retained until the account is removed or modified by the user or an administrator.

Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Access personal information we hold about you
  • Request corrections to inaccurate information
  • Request deletion of personal information
  • Withdraw consent for certain uses of your information
  • Request a copy of your personal information

To make a request, please contact us using the information below.

Please note that some information may need to be retained for legal, administrative, or security purposes.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

While no online system can guarantee complete security, we strive to use industry-standard practices to protect your information.

International Data Transfers

Some of the third-party services we use may store or process information outside of Canada.

As a result, your information may be subject to the laws of jurisdictions outside Canada, including the United States.

By using our website, you acknowledge that your information may be transferred and processed in these jurisdictions.

Accessibility Commitment

Tesserac UXD is committed to creating inclusive and accessible digital experiences.

If you encounter accessibility barriers while using this website or accessing our content, please contact us. We welcome feedback and will make reasonable efforts to improve accessibility wherever possible.

Children’s Privacy

This website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or privacy practices.

Any updates will be posted on this page with a revised effective date.

We encourage visitors to review this Privacy Policy regularly.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Tesserac UXD
Email: hello@tesserac-uxd.com
Website: https://tesserac-uxd.com

You may also contact us to request access to, correction of, or deletion of your personal information.